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The DIRECTV NOW app stops functioning due to high traffic or small problems, so if you’re one of the many DIRECTV NOW customers having the same issue, you’ve come to the correct spot. If the DIRECTV NOW app suddenly stops functioning, consider these 5 fast and simple remedies before reporting a problem and contacting in an expert. Now, without further ado, let’s get down to business.
When the DIRECTV NOW app suddenly stops functioning, rebooting your device usually solves the issue, but if the problem persists, you may try the other remedies on this list.
Solution 1: Restart your computer or mobile device.
As previously said, rebooting your device may usually allow the DIRECTV NOW app to function correctly. So, before you go through any complex procedures, just turn off and restart your device, then wait a few minutes to see whether the problem has been resolved. If it doesn’t work, go on to the next option.
Solution 2: On your device, reinstall the DIRECTV NOW app.
If your DIRECTV NOW app isn’t working correctly, reinstalling it will assist to fix or replace any damaged or missing data on your device.
Reinstalling the DIRECTV NOW app
Step 1: Delete the DIRECTV NOW app from your mobile device.
Step 2: Go to your device’s app store (App Store for iOS, Google Play for Android, Microsoft Store for Windows), or go to the official website to reinstall DIRECTV NOW.
Step 3: Look for the DIRECTV NOW app and download the most recent version.
Solution 3: Delete the cache in your browser.
If you’re watching programs on DIRECTV NOW via a web browser, a damaged browser cache may be the cause of the app’s malfunction. You’ll need to clear the cache to fix the problem; follow these instructions to do so.
Step 1: On your keyboard, simultaneously press and hold the Ctrl, Shift, and Del/Delete keys.
Step 2: Select all-time or everything from the Time Range option, then untick all of the choices below to delete them.
Step 3: To remove all cache, click the Clear data option.
Step 4: After a few moments, reopen your web browser and check the DIRECTV NOW streaming option to verify whether the app is functioning properly.
Restart your router/modem as a last resort.
DIRECTV NOW problems may also be caused by your local network provider’s internet speed and connection. Repair your home network by restarting your router/modem to fix the problem. To accomplish it, follow these steps:
Step 1: Turn off the device that you’re watching DIRECTV NOW on.
Step 2: Turn your modem/router off now.
Step 3: Disconnect the power line from your router/modem and wait a few moments.
Step 4: Turn on your router/modem after reconnecting the power cord.
Step 5: Turn on your device and launch the DIRECTV NOW app to see whether you can view content.
Solution 5: Log back into your DIRECTV NOW account.
Resigning from your account is another efficient solution to the DIRECTV NOW not functioning problem. By doing so, the DIRECTV NOW servers on your device are updated, possibly removing any problems. Resigning will not result in the loss of any stored data; the service will continue as before.
If you’ve tried all five methods and still can’t get your DIRECTV NOW app to function, call DIREC TV’s customer service department and ask for help.
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